Data Deletion

Overview

This page explains how to request deletion of personal information held by Replier, which is operated by Better Software Labs, LLC. It applies to Replier customers, to people who have connected an Instagram account or Facebook Page to Replier, and to End Users who have interacted with an account that uses Replier.

How to request deletion

• Instagram accounts: remove Replier from the apps and websites connected to your Instagram account and request that your data be deleted. Meta forwards the request to us, we delete the data automatically, and you receive a confirmation code for your request.
• Facebook Pages and other channel data: email us from the email address associated with your Replier account and identify the Instagram account or Facebook Page concerned. We will verify the request and confirm when deletion is complete.
• Your Replier account: delete your account in Account > Security. If your workspace has an active paid subscription, you must cancel it before deleting your account.
• End Users: if you interacted with an account that uses Replier, please contact that account directly, as it controls the information collected through its automations. If you contact us, we will refer your request to that account.

What we delete

For a verified deletion request concerning a connected Instagram account or Facebook Page, we delete:

• the channel connection record and its Meta access token;
• direct message logs and automation activity for that channel, including flow and gate runs; and
• the channel’s assignment to every automation that uses it.

Timing and retained records

Requests received from Meta are processed automatically. We complete verified requests sent by email within 30 days. We may retain limited records where required for legal, tax, accounting, security or fraud-prevention purposes, such as invoices and payment records. Residual copies in backups are removed as those backups expire.

Disconnecting without deletion

Disconnecting a channel in Replier, or removing Replier’s access without requesting deletion, stops all automations for that channel and stops Replier from receiving its updates. The channel’s settings and history are kept so that you can reconnect it later, until you request deletion or delete your account.