Legal
Terms of Service
The rules for using Replier and connecting Instagram accounts to run comment-to-DM automation.
Last updated: May 9, 2026
What Replier does
Replier helps creators and small teams turn Instagram comments into private follow-up. You connect an eligible Instagram Business account, configure keyword rules, and choose the message workflow you want Replier to run.
Your account
You are responsible for keeping your login credentials secure and for the activity that happens through your Replier account. You must have the right to connect and manage any Instagram account you use with Replier.
Platform rules
Replier depends on Meta and Instagram APIs. You agree to use Replier in a way that complies with applicable laws, Meta platform policies, Instagram rules, and messaging requirements. Platform permissions, review status, and API behavior may change.
Acceptable use
Do not use Replier to spam people, send deceptive messages, collect data for resale, violate platform rules, or run workflows that users did not reasonably ask for. We may suspend or terminate accounts that abuse the service or create risk for other users.
Plans and billing
Plan limits, features, and pricing may be shown in the product or on the website. If paid plans are available, billing is handled by a payment provider and you can cancel according to the controls provided in your account. We do not store card details on our own servers.
Availability and accuracy
We work to keep Replier reliable, but we cannot guarantee uninterrupted service, delivery of every message, detection of every comment, or continued access to every Instagram API feature. Replier is provided as a workflow tool, not a guaranteed messaging system.
Your content
You keep ownership of the rules, message text, and account content you configure in Replier. You grant us the limited permission needed to process that content, run the service, troubleshoot issues, and comply with lawful obligations.
Liability
Replier is provided as-is to the fullest extent allowed by law. We are not liable for lost leads, missed comments, platform outages, account restrictions, or decisions you make based on the service. Our total liability is limited to the amount you paid Replier in the 12 months before the claim.
Changes to these terms
We may update these terms as the product, platform requirements, or legal obligations change. If changes are material, we will take reasonable steps to notify active users. Continued use of Replier after changes take effect means you accept the updated terms.
Contact
Questions about these terms? Reach us at support@usereplier.com.